The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.
You will:
- Responsible for immediate supervision project delivery including scope, resource, risk, financial and time management.
- Responsible for monitoring the daily activities of the projects assigned.
- Works on issues of limited to moderate scope.
- Receives predetermined work assignments that are subject to a moderate level of control and review.
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Requires moderate knowledge of own area of functional responsibility.
- Follows practices which ensure there are no delays in schedules, deadlines, outcomes.
- Understand and applies the Agile values and principles.
- Raise flags to its Program Manager on needs and opportunities for improvement of Agile practice.
- Follows Hangar Agile governance approaches - such as ticket descriptions, metrics, dashboards and reporting.
- Manages projects and resources in charge.
- Understands project delivery phases and manage them with minimal supervision ( initiation, planning, definition, design, implementation/development, testing and deployment cycles).
- Drives weekly releases for vertical and/or horizontal; review and prioritization of work and resource planning.
- Coordinates with Development and QA teams and communicates with all impacted Stakeholders.
- Collaborates with IT technical teams to ensure successful delivery of projects.
- Ensures all projects stay in scope and on schedule and inform the Program Manager if anything risk is identified (even with low probability or impact).
- Partners with our AP team to drive cohesion around the customer experience and partner retention.
- Supports Agency Partnership Director and New Business Development team to engage and prospect clients.
- Follows Hangar standards and supports the overall success of this group within the organization.
- Identifies areas for improvement in process and present them to Program Manager.
- Adheres to and advises on the company wide operating metric targets with the Program Manager.
- Responsible for ensuring teams are developing and executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path and risk assessment.
- Follows process and documentation standards with the end goal of top-efficiency and quality.
- Works with Program Manager to align appropriate team members against suitable assignments, considering business needs and individual skills.
- Evaluates and promote teamwork, initiative, work ethic, values adherence and reports findings to discipline leads.
- Ensures effective communication and promotes a sense of participation and involvement.
- Clarifies and sets deliveries and milestones with internal and external clients. Ensures his/her deliveries to internal and external clients are meeting their expectations in content, time, cost and quality.
You have:
- Bachelor's degree in management, business, or related field; many obtain master's degree or post-bachelor's certificate and professional credentials or equivalent experience as Project Manager in exact areas of expertise required for Critical Mass (Digital Agencies projects, Web development project, SCRUM/Agile Software projects).
- Knowledge in CMS (AEM, Sitecore, Wordpress).
- Proficiency in project management tools (Jira, Excel, SharePoint; Smartsheet is a plus).
- Familiarity with agile methodologies (Scrum/Kanban).
- Excellent communication and organizational skills.
- Proven ability to successfully manage multiple stakeholders.
- Proven ability to work on small and medium scale digital projects.
- Proven ability to follow processes to ensure high-quality deliverables for the client.
- Proven acumen negotiation skills and proven ability to interact with Senior-level employees.
- Presents him/herself in a polished, professional way. Very high degree of personal professionalism.
- Ideally Intermediate English Proficiency (B2+/C1 reading, writing, and conversation)