Service Delivery Manager (Telecom)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

In one sentence

Plan and project-manage multiple projects within the Service Assurance Delivery. Ensure delivery to quality, cost, and deliverable targets. Build, manage and motivate cross-functional project teams.

What will your job look like?

• Manage full life cycle of project and accounts as the main POC to customers and in house stakeholders – from conceptual to post sale delivery (design; implementation & development; training; validations and acceptance) + an escalation points for support (post-delivery) and taking the rail, as support crash plans manager.
• Define project scope, objectives, and deliverables, aligning with business goals and service assurance requirements.
• Develop and maintain comprehensive project documentation, including project charters, work breakdown structures, and risk management plans.
• Lead cross-functional teams in data integration, analysis, and reporting to deliver actionable insights to stakeholders.
• Contract obligation management and meeting or exceeding the customer expectations.
• Ownership of the revenue recognition, meeting quality; schedule and budget.
• Identify and engage all key contributors, business, and technical resources. Ensure that contributors are motivated to complete assigned tasks, within the parameters of the project plan.
• Support Pre-sales efforts and RFP responses with costs, technical solutions, and high-level architectures.
• Identifying Up-sale opportunities and supporting the business owner. 

All you need is...

Essential skills: 
Proven experience of at least 5 years, on the following:
•    Delivering professional services and software delivery for highly customized projects.
•    Expertise in managing full project lifecycle, from conceptualization to delivery and post-implementation support.
•    Strong understanding of contract management, technical scope management, and revenue recognition.
•    Proven experience in risk management and mitigation strategies.
•   Ability to define solution implementation strategies.
•    Strong customer-facing experience, including workshops, solution demonstrations, and executive presentations.
•    Strong written and verbal communication skills in English. Additional languages are an asset.

Soft Skills:
•    Strong leadership and interpersonal skills.
•    Excellent organizational and multitasking abilities.
•    Business-oriented with a strategic mindset.
•    Able to work effectively under pressure and adapt to changing priorities.

Advantages skills: 
•    Telecom/OSS domain expertise, including Fault Management, Performance Management, and network monitoring tools (e.g., Netcool, InfoVista, Spectrum).
•    Proficiency in Agile, Scrum, and Waterfall methodologies.
•    Experience in working with telecom data, such as CDRs, network KPIs, and service assurance metrics.
•    Knowledge of Big Data frameworks (e.g., Apache Spark, Kafka, Hadoop).
•    Technical experience in ETL, data engineering, and data quality management.
•    Understanding of network data protocols (e.g., SNMP, NetFlow, Diameter).
•    Pre-sales and RFP response experience, including cost analysis and technical solution design.
•    Experience working with international teams.

Education: 
Bachelor’s degree in engineering, Computer Science, or a related technical field.
ner. 

Why you will love this job:

Responsible & accountable for multiple related projects/accounts aimed at achieving strategic business and interpersonal objectives with high quality. These programs contain sophisticated activities that may span different functions, organizations, geographic regions, and cultures.
Ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
Manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
Lead to resolve customer partner concerns with respect to smooth operations.
We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

#LI-Hybrid #LI-MM1