Assistant Manager, Operations

Operations Assistant Manager

On-site role Mon-Fri (w/1 hour lunch)

Exciting New Opportunities in Escazu, Costa Rica!

OOCL is thrilled to announce the opening of our new location in Escazu, Costa Rica! We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a leading global logistics and container transportation company.

We are currently hiring for the following positions:

• Customer Service Assistant Manager
• Operations Assistant Manager
• HR & Administration Assistant Manager
• Customer Service Representative
• Operations Specialist

With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL. Be part of a team that values collaboration, continuous improvement, and community responsibility. Apply today and help us shape the future of logistics and transportation!

OOCL (Costa Rica) benefits including:

• A Competitive Salary
• Paid Vacation 
• Paid Sick Time
• Paid Holidays
• Aguinaldo
• Medical, Life Insurance

Job Responsibilities of Operations Assistant Manager:

• Solid Container Shipping industrial knowledge, capable of handling daily operations across multiple major ports. 
• Monitors the team’s daily workload, adjusting task assignments as needed based on vessel cutoff schedule changes.
• Reviews team productivity, providing coaching and guidance to help members achieve performance goals.
• Handles urgent or special cases efficiently to improve customer satisfaction and foster mutual benefits.
• Maintains close communication with the NAG (North America Group) teams for emergency handling, standardizing work procedures, and offering timely suggestions and assistance.

Preferred Skills:

• Supervisory experience in a team environment
• Capable of managing multiple tasks simultaneously
• Troubleshoots problems regularly using analytical skills
• Familiar with various terminal systems (e.g., N4, Orion, Forecast, Web platforms).

Qualifications:

• Excellent verbal & written communication skills
• Knowledge of Microsoft Office Suite
• Knowledge of Terminal, Rail, and Motor Carrier Operations
• Ability to communicate effectively in English and Spanish
• 5 Years of related Industry experience

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. 

Within our organization, the Operations department controls the inventory and repositioning of assets. We use Import and Export forecasts to determine if assets are needed locally or should be repositioned to deficit areas regionally and overseas. Other responsibilities include coordination of off hire/sale unit terminations, monitoring depots for timely repairs of damaged units, holding depots accountable for inventory accuracy and releasing assets using FIFO (first in, first out) method.

All employment is contingent upon the successful completion of a background check

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.