Supply Chain Customer Service and Operations positions

Customer Service Representative 

Operations Specialist 

On-site and in person office attendance position Mon-Fri

Office located in Escazu, Costa Rica 

We are looking to hire Customer Service Representatives and Operations Specialists in the ocean shipping industry. The job responsibilities for both positions are listed below.

With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL. Be part of a team that values collaboration, continuous improvement, and community responsibility. Apply today and help us shape the future of logistics and transportation! 

OOCL (Costa Rica) benefits for Customer Service Representative and Operations Specialist including: 

• A Competitive Salary
• Paid Sick Time
• Private Medical
• Private Life Insurance
• Yearly Bonus Structure
• Private Parking
• Grupo Robles Building Discount Benefits 

Job Responsibilities for Customer Service Representative: 

• Respond to customer inquiries via email and telephone
• Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
• Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
• Promote utilization of OOCL online tools

Job Responsibilities for Operations Specialist: 

• Manage all equipment function through group mailboxes, meeting company response times
• Monitor inventories against bookings for cost efficient balance 
• Communicate anticipated and actual equipment shortages 
• Issue instructions to vendors for container movement 
• Other equipment or operation needs as required

Preferred Skills: 

• Customer service experience
• Capable of managing multiple tasks simultaneously
• Troubleshoots problems regularly using analytical skills
• Knowledge of international cargo container movement
• Knowledge of regulatory transportation requirements (Customs, DOT, Hazardous, etc.)

Qualifications: 

• Ability to communicate effectively in English (CERF level B1 or higher)
• Attention to detail
• Excellent oral and written communication skills
• Knowledge of Microsoft Office Suite, including Excel experience

What is OOCL? 

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. 

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.